Shipping policy
Everything you need to know about how your Elevate order gets to you. For returns and exchanges, see our Refund policy.
Order processing
Orders ship from our California warehouse. We process and pack most orders within 1–2 business days (Monday–Friday, excluding holidays). Orders placed over the weekend or on a holiday begin processing the next business day.
Shipping rates
- Free standard shipping on orders over $100.
- On orders under $100, your shipping rate is calculated at checkout based on your cart and destination — you'll see the exact cost before you pay.
Where we ship
We currently ship within the United States, including PO boxes (delivered by USPS). We don't offer international shipping yet.
Delivery times
Once your order ships, standard delivery is 3–7 business days for most US addresses. Alaska, Hawaii, and US territories may take longer. Delivery windows are estimates and can vary with carrier conditions and your location.
Tracking your order
You'll get a shipping confirmation email with a tracking number as soon as your order leaves the warehouse. Give the carrier a few hours for the first scan to appear.
Lost, stolen, or damaged packages
If tracking shows delivered but you can't find your package, check around your property and with neighbors first, then reach out to us at hello@shopelev8apparel.com and we'll help track it down. If your order arrives damaged, email us a photo within 7 days of delivery and we'll make it right.
Incorrect address
Please double-check your shipping address at checkout. If you spot a mistake, email us at hello@shopelev8apparel.com right away — we can usually update it before the order ships, but we can't reroute a package once it's on its way.
Questions?
Email us anytime at hello@shopelev8apparel.com — we're happy to help.